Terms of Service

Welcome to Loople. By creating an account or using the Loople app, you agree to these Terms of Service. Please read them carefully.

1. Who we are

Loople is a trading name of Loople Ltd, registered in England & Wales. Contact: support@theloople.com. Governing law: laws of England & Wales.

2. Eligibility

You must be at least 18 years old.
You must not have been previously banned by Loople.
You must not be a registered sex offender or on any sanctions list.
You are legally responsible for your own conduct on Loople.

3. Your account

You may only create one Loople account.
All information you provide must be truthful and accurate.
Keep your password confidential.
You are responsible for everything that happens under your account.

4. Community rules

Loople is a safe space. The following are not allowed and will result in a permanent ban:

Impersonation, catfishing, or fake profiles
Nudity, sexually explicit content, or graphic material
Harassment, threats, hate speech, discrimination
Sharing phone numbers, emails, or social handles in chat (blocked by our safety filter)
Soliciting money, gifts, escort services, or promoting business
Selling, advertising, or spamming
Any illegal activity

5. Bookings and payments

Loople lets you book real dates at partner venues. You don't need to match with anyone on Loople to book a venue — any account holder can browse and book any listed venue package directly from the app's Bookings tab, whether you're bringing a match from the app, a friend, or someone you met elsewhere entirely. Booking deposits are processed by Stripe. The remainder of your bill is paid directly to the venue on arrival.

Cancellation policy (applies to every booking on Loople)

Cancel more than 24 hours before your booking start time → 100% deposit refund, processed automatically by Loople through Stripe the moment you cancel (it usually lands back on your card within 5–10 working days).
Cancel less than 24 hours before your booking, or no-show → deposit is forfeited (non-refundable). Please cancel early to be fair to the venue and other daters.
If the venue cancels on you (for any reason) → 100% deposit refund, regardless of when.

The cancellation cut-off is calculated from the booking's start time in the venue's local timezone. You can cancel any booking from your Loople app → Bookings → the specific booking.

Loople Duo group bookings (double dates of 4 people) made after matching with another Duo split the deposit into 4 equal shares. Anyone in the group can pay a share on behalf of a friend who's short on time — the booking is confirmed once all 4 shares are paid, and cancelled with a full refund to everyone if they aren't paid in time. Once confirmed, the standard cancellation rule above applies to the whole group: any member can cancel more than 24 hours before the start and all four shares are refunded; inside 24 hours the group's deposits are forfeited. Active Duo pairs can also book a double-date venue directly themselves without waiting to match with another Duo — in that case, whichever partner starts the booking pays the group's deposit themselves.

6. Loople Duo subscription

Loople Duo lets you team up with a friend to double-date together. Each partner pays £5.99/month (GBP), billed monthly and auto-renewing until cancelled.

On iOS and Android, Duo is billed as an in-app subscription through the Apple App Store or Google Play. Apple/Google process the payment directly, and their own subscription, billing and refund policies apply — manage or cancel any time in your device's subscription settings.
On the web, Duo is billed via Stripe instead.
You can cancel any time. You keep Duo access until the end of the period you've already paid for — we don't offer partial-month refunds.

7. Loople Premium subscription

Loople Premium is a separate, optional subscription for solo daters — also £5.99/month (GBP), billed the same way as Duo (App Store / Google Play on mobile, or Stripe on the web). It unlocks:

10 video calls every 14 days (vs 3 for free accounts)
Seeing who's liked you before you decide to match back
A profile boost — shown higher up in Discover
Unlimited daily likes (free accounts get 10 likes/day)

You can hold Duo, Premium, both, or neither — they're independent purchases. Cancel any time; you keep Premium until the end of the period you've already paid for. We don't offer partial-month refunds.

8. Video calls & call top-ups

Loople video calls are provided via Jitsi Meet. Calls are peer-to-peer where possible. Loople does not record or store call audio or video. You must not screen-record or share any part of a call without the other person's explicit consent.

Every dater gets 3 free video calls every 14 days, which reset automatically (Loople Premium subscribers get 10 calls every 14 days instead). If you use all your free calls and don't have Premium, you can buy a one-off top-up of 3 extra calls for £5 (GBP) via Stripe. Top-up calls don't expire and are only used once your free calls run out. Booking a date at a venue is never limited by this — the call limit only applies to video calls. Top-up payments are non-refundable once purchased, except where required by law.

9. Your content

You retain ownership of everything you post (photos, videos, bio). You grant Loople a worldwide, non-exclusive, royalty-free licence to display and distribute this content solely for the purpose of running the service. You must have the right to share anything you upload.

10. Safety filter and moderation

Loople uses automatic filters to block sharing of phone numbers, emails, social handles, and clearly abusive language. We may also review reported content manually. We reserve the right to remove content or accounts that break these rules.

11. Termination

You may delete your Loople account at any time from Settings → Delete Account. Deletion removes your data within 30 days (subject to legal retention). We may suspend or terminate your account if you break these Terms.

12. Loople's liability

Loople introduces adults to each other. We do not verify identity beyond age checks. You are responsible for your own safety when meeting anyone.
Loople provides the service "as-is" with no guarantee you'll find a match or a specific outcome.
To the maximum extent allowed by law, Loople is not liable for indirect, incidental, or consequential loss.
Nothing in these Terms limits liability for death, personal injury caused by negligence, fraud, or anything else that cannot be limited by law.

13. Safety tips

When meeting a Loople match in person:

Always meet in a public place (like the partner venue you booked).
Tell a friend where you're going.
Trust your instincts — leave if you feel unsafe.
Never send money to anyone you've met online.
Report any concerning behaviour immediately via the app.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified via the app. Continued use after the change means you accept the new Terms.

15. Contact

Questions? Email support@theloople.com. Data queries: privacy@theloople.com.